Courtney Jones, Mhrm, Shrm Cp
About Courtney Jones, Mhrm, Shrm Cp
Courtney Jones is the IntelyPro Success Manager at IntelyCare, where she has worked since 2021. With a background in human resources and customer service, she has developed strong communication skills and a reputation for enhancing customer experiences.
Work at IntelyCare
Courtney Jones has been serving as the IntelyPro Success Manager at IntelyCare since 2021. In this role, she focuses on enhancing the success of IntelyPro users, leveraging her extensive background in customer service and operations. Her experience in managing diverse customer interactions contributes to her effectiveness in this position.
Education and Expertise
Courtney Jones holds a Bachelor of Arts in Mass Communication/Media Studies from Ferrum College, which she completed from 2013 to 2017. She furthered her education by obtaining a Master of Science in Human Resources Management from the University of Arizona Global Campus, graduating in 2021. This educational background equips her with skills applicable in various organizational contexts.
Background
Courtney Jones has a diverse professional background, having worked in various roles across multiple industries. She began her career as a Telesales Associate at ConnectCom BPO and has held positions at T-Mobile, American Income Life Insurance Company, and the Better Business Bureau. Her experience spans customer service, operations support, and management.
Previous Employment Experience
Before her current role at IntelyCare, Courtney worked at H&R Block as an Assistant Manager for four months in 2021. She also served as a Collections Specialist at Mission Lane and as an Operations Support & Investigations Specialist at the Better Business Bureau in 2018. Her varied roles have contributed to her strong communication skills and ability to manage customer relations.
Professional Skills
Courtney Jones possesses a unique ability to communicate effectively with diverse audiences, a skill that is highly valued in her current and previous roles. She has developed a reputation for transforming negative customer interactions into positive experiences, showcasing her problem-solving abilities and customer service expertise.