Nidiane Proença
About Nidiane Proença
Nidiane Proença is a Quality Assurance Supervisor with a diverse background in various roles including security, administration, and customer service. She has extensive experience in quality assessments and process development, and she is trilingual, facilitating communication between experts and customers.
Current Role at iRestify
Nidiane Proença serves as the Quality Assurance Supervisor at iRestify, a position she has held since 2021. In this role, she conducts quality assessments through on-site or virtual inspections, generating quality control reports that provide feedback to buyers and sellers regarding the services offered. Her responsibilities include analyzing service quality and ensuring compliance with established standards.
Previous Experience
Nidiane has a diverse work history, including roles at various organizations. She worked at Drake International as General Admin & Warehouse for three months in 2019, and at WIS International as an Inventory Associate for three months in 2021. Prior to that, she held multiple positions at Wilson Sons, including Senior Port Facility Security Officer Assistant for seven years and Port Facility Security Port Assistant Jr. for three years. Additionally, she worked at Loblaws Supermarkets Limited and Old Navy in customer service roles.
Education and Expertise
Nidiane Proença studied at Humber College, where she achieved a degree in Global Business Management from 2019 to 2021. She also attended Anhanguera Educacional, earning a degree in Business Administration with a focus on International Trade from 2007 to 2011. Furthermore, she completed a program in Second Language Learning at ILSC Education Group from 2018 to 2019. Her educational background supports her expertise in quality assurance and operational processes.
Skills and Contributions
Nidiane has developed an Operation Manual and Code of Conduct for a B2B company, demonstrating her ability to build processes tailored to situational needs. She possesses extensive experience in analyzing security data and archiving, with a focus on interpreting data to resolve immediate issues and create procedures to prevent recurrence. Additionally, she serves as a trilingual contact for the operating team, facilitating communication between experts and customers.
Customer Relationship Management
Nidiane has a strong ability to identify customer needs based on the company’s culture. She focuses on creating friendly bonds between customers and the company, emphasizing the importance of long-term relationships. Her approach to customer service is rooted in understanding and addressing client requirements effectively.