David Vu
About David Vu
David Vu is a Solutions Engineer with extensive experience in technical support and account management across various companies in the technology sector. He has held positions at 8x8, Zscaler, Accellion, Barracuda, and Exodus Communications over his career spanning more than two decades.
Current Role at Island
David Vu currently serves as a Solutions Engineer at Island, a position he has held since 2024. In this role, he focuses on providing technical solutions and support to clients, leveraging his extensive background in technical support and account management. His experience in the field allows him to address complex customer needs effectively.
Previous Experience at 8x8
Before joining Island, David worked at 8x8 as a Senior Tier 2 Support Engineer from 2017 to 2021. During his four years in this role, he was responsible for resolving customer issues and providing high-level technical support. His work contributed to enhancing customer satisfaction and improving service delivery.
Experience at Zscaler
David held multiple positions at Zscaler, including Senior Technical Account Manager from 2023 to 2024 and Technical Account Manager from 2022 to 2024. His roles involved managing client accounts and ensuring the successful implementation of Zscaler's security solutions. This experience further developed his skills in customer relations and technical support.
Technical Support Background
David's technical support career began at Barracuda, where he worked as a Technical Support Engineer from 2010 to 2011. He then transitioned to Accellion as a Tier 2 Technical Support Engineer from 2015 to 2017. His foundational experience in these roles equipped him with the skills necessary for troubleshooting and resolving technical issues.
Early Career at Exodus Communications
David's early career includes a position as a System Administrator at Exodus Communications from 1999 to 2003. This four-year role provided him with essential experience in system management and technical operations, laying the groundwork for his future roles in technical support and account management.