Ido Greenbaum
About Ido Greenbaum
Ido Greenbaum is an experienced Escalation Engineer currently working at Island in Tel Aviv, Israel. He has held various engineering and management roles across multiple companies, including Viz.ai, Trusteer, and Check Point Software Technologies.
Current Position at Island
Ido Greenbaum currently serves as an Escalation Engineer at Island, a role he has held since 2021. He is based in the Tel Aviv area of Israel. In this position, he is responsible for managing complex technical issues and ensuring customer satisfaction through effective problem resolution.
Previous Experience in Escalation Engineering
Prior to his current role, Ido worked at Viz.ai as an Escalation Engineer from 2019 to 2021. He also served as Support Escalations Manager at the same company for 11 months in 2020. His experience in escalation engineering has equipped him with skills in technical support and customer relations.
Career Background in Technology and Support
Ido Greenbaum has a diverse background in technology and support roles. He worked as a Technical Support Engineer at Skycure, acquired by Symantec, from 2016 to 2019. His earlier roles include positions at LivePerson as a Tier 3 Support Engineer and at Trusteer (IBM Security) as a Deployment Project Manager and Professional Services Engineer.
Education in Computer Science and Management
Ido studied at The Open University of Israel, where he earned a Bachelor of Arts degree in Computer Science and Management. His education spanned from 2006 to 2009, providing him with a solid foundation in both technical and managerial disciplines.
Early Career in Media and Technical Services
Ido began his career in the media industry, working as a video and sound editor at Channel 2 News from 2004 to 2006. He later transitioned to technical services, holding positions at C-nario and cellexnetworks. His early experiences contributed to his technical acumen and project management skills.