Kevin Yole
About Kevin Yole
Kevin Yole is a Customer Success Manager with over 20 years of experience in customer success roles, emphasizing innovation, customer-centricity, and teamwork. He has held positions at various companies, including Silverfort, Dell Technologies, Okta, Veritas Technologies, and Moveworks, and he is currently employed at Island in Dallas, Texas.
Work at Island
Kevin Yole currently serves as a Customer Success Manager at Island, a position he has held since 2023. He works on-site in Dallas, Texas, where he focuses on enhancing customer satisfaction and ensuring successful implementation of services. His role involves collaborating with customers to optimize their experience and drive value from the solutions provided by Island.
Previous Experience in Customer Success
Before joining Island, Kevin Yole accumulated extensive experience in customer success roles across various organizations. He worked at Silverfort as a Technical Customer Success Manager for one year in Dallas, Texas. Prior to that, he spent four years at Okta, Inc. as a Global Customer Success Executive, and ten years at Veritas Technologies LLC as a Sr. Business Critical Account Manager. His career also includes a five-year tenure at Dell Technologies as a Global Technical Account Manager.
Education and Expertise
Kevin Yole holds a Master's degree in Public Administration from Valdosta State University, which he earned between 1990 and 1995. His educational background complements his over 20 years of experience in customer success roles, where he has developed expertise in managing strategic accounts and leading technical teams. He also holds certifications from Okta, enhancing his capability to deliver value to customers.
Professional Values and Approach
Kevin Yole values innovation, customer-centricity, and teamwork in his professional approach. He is passionate about optimizing user experience and maximizing return on investment for customers. His work involves collaborating with cross-functional teams, partners, and stakeholders to provide proactive guidance and insights, ensuring that customers can securely and seamlessly access work resources from anywhere.