Amalie Rosenstand
About Amalie Rosenstand
Amalie Rosenstand is a Customer Success Associate at Issuu, where she has worked for 12 years. She holds a Bachelor's Degree in Business from Copenhagen Business School and has experience in training, content creation, and collaboration across various departments.
Work at Issuu
Amalie Rosenstand has been employed at Issuu as a Customer Success Associate since 2012. In this role, she focuses on ensuring customer satisfaction and effective use of Issuu's platform. Her responsibilities include handling copyright infringement, trademark, and privacy notices. Additionally, she conducts webinars to demonstrate Issuu's features and best practices, helping users maximize their experience. Amalie also collaborates with various teams, including engineering, design, and marketing, to enhance product usability based on customer feedback.
Education and Expertise
Amalie Rosenstand earned her Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from Copenhagen Business School, where she studied from 2015 to 2020. Prior to that, she completed her high school education at Solrød Gymnasium, focusing on Mathematics, Physics, and Chemistry from 2009 to 2012. Additionally, she studied at Axelsons Animal Massage School, becoming an Equine Massage Therapist from 2016 to 2017. This diverse educational background supports her role in customer success and training.
Training and Development
As part of her role at Issuu, Amalie Rosenstand is responsible for training new support team members and employees from other departments, including Product, Marketing, and Engineering. This training is essential for support rotation and ensures that staff are well-equipped to assist customers effectively. Her involvement in training highlights her commitment to knowledge sharing and team development within the organization.
Content Creation and Support
Amalie Rosenstand writes and publishes help center articles that include text, images, and video content. These resources are designed to assist customers in navigating and utilizing Issuu's platform efficiently. Her contributions to the help center reflect her focus on customer support and her ability to communicate complex information clearly.
Collaboration and Feedback Integration
Amalie Rosenstand collaborates closely with engineering, design, and marketing teams at Issuu. She plays a key role in optimizing new features by incorporating customer feedback into the development process. This collaboration ensures that the products meet user needs and enhances overall customer satisfaction.