Emilio Munsamy
About Emilio Munsamy
Emilio Munsamy is an Event Manager based in Sydney, Australia, with expertise in Learning Management Systems and Zendesk. He has developed training systems for technical support staff and has extensive experience in organizing examination events across Australia and New Zealand.
Work at Janison
Emilio Munsamy has been employed at Janison as an Event Manager since 2021. In this role, he is responsible for overseeing the organization of examination events. Prior to this position, he worked as an Exam Supervisor from 2018 to 2020 and as an Exam Event Administrator for four months in 2020. His experience at Janison includes building relationships with institutions and venues across Australia and New Zealand, which facilitates the smooth execution of examination events.
Education and Expertise
Emilio Munsamy studied at Western Sydney University, where he earned a Bachelor of Arts in Secondary Education and Teaching from 2017 to 2021. His educational background provides a foundation for his current role in event management. He has gained expertise in using Learning Management Systems and the Customer Relationship Management tool Zendesk, which are essential for managing events and maintaining customer satisfaction.
Background
Before joining Janison, Emilio worked as an Administrative Assistant at Mortgage Choice from 2015 to 2016. His early career experience contributed to his organizational skills and understanding of customer service processes. His transition into event management aligns with his educational background in teaching, allowing him to apply his skills in a practical setting.
Achievements
Emilio Munsamy has contributed to the development of training systems for Level 1 technical support staff, focusing on process improvement to enhance customer satisfaction. He played a significant role in organizing high-stakes examination events during the Covid-19 pandemic, ensuring compliance with health regulations. Additionally, he contributed to the creation of a knowledge base for Level 1 support, ensuring that it contained current and relevant information.