Jennifer Blackmore
About Jennifer Blackmore
Jennifer Blackmore is an Account Manager at Janison in Brisbane, Queensland, Australia, where she has worked since 2019. She manages key client accounts, develops client relationships, and aligns learning technology solutions with client objectives.
Work at Janison
Jennifer Blackmore has been serving as an Account Manager at Janison since 2019. In this role, she is based in Brisbane, Queensland, Australia, and manages three national key strategic client accounts, each with annual contract values exceeding 150K. Her responsibilities include aligning learning technology solutions with clients' business objectives and developing trusted relationships by understanding their challenges. She prepares detailed Statements of Work that reflect client scope and requirements, ensuring that solutions meet their needs.
Previous Experience at Suncorp Group
Before joining Janison, Jennifer Blackmore worked at Suncorp Group for 23 years, from 1996 to 2019. In her role as Stream Lead Technology - Learning, she focused on project management for small to medium Learning Management System (LMS) technology solutions tailored to customer accounts. She managed a vendor partnership that provided technical solutions as a re-seller of Janison products, showcasing her expertise in technology and client management.
Client Relationship Management
Jennifer Blackmore has developed strong relationships with her clients by identifying their business challenges and requirements. She oversees a portfolio that includes three small to medium not-for-profit organizations, demonstrating her ability to manage diverse client needs. Her approach involves resolving client issues by coordinating with multiple internal teams, including Product Owners, Technical Operations, and Developers, ensuring that clients receive comprehensive support.
Project Management Skills
In her current role at Janison and her previous position at Suncorp Group, Jennifer Blackmore has demonstrated strong project management skills. She is responsible for managing small to medium LMS technology solutions, ensuring that projects are delivered effectively and align with client expectations. Her experience in preparing detailed Statements of Work further illustrates her capability in managing project scope and requirements.