Sagar Bhat
About Sagar Bhat
Sagar Bhat is a Global Customer Support Manager at Janison, with over 13 years of experience in customer support and operations management. He specializes in building application support teams and enhancing business efficiencies.
Work at Janison
Sagar Bhat has been serving as the Global Customer Support Manager at Janison since 2021. In this role, he focuses on enhancing customer support operations and ensuring that the support team meets the diverse needs of clients. His responsibilities include building and scaling application support teams that cater to a wide range of customers, from hobbyists to enterprise clients. His experience in customer support management contributes to improving the overall customer experience.
Previous Experience at Shippit
Before joining Janison, Sagar Bhat worked at Shippit as the Global Head of Technical Support from 2019 to 2021. During his tenure in Sydney, Australia, he was responsible for overseeing technical support operations and ensuring that customer inquiries were addressed effectively. His leadership in this role helped streamline support processes and improve customer satisfaction.
Career Background
Sagar Bhat has over 13 years of experience in various roles within global and regional services. His career includes significant positions such as Head of Support at Coates Group from 2015 to 2019, where he managed support operations in Sydney, Australia. Prior to that, he worked as a Senior Engineer at AXA in Bengaluru, India, from 2012 to 2015, and as a Technical Support Analyst at BMC Software from 2008 to 2012. His diverse background spans Technical Support, Training Delivery, Customer Success, and Operations Management.
Education and Expertise
Sagar Bhat earned his Bachelor of Engineering (B.E.) in Information Technology from Visvesvaraya Technological University, completing his studies from 2004 to 2008. His educational background provides a solid foundation for his expertise in building and scaling application support teams. He aims to enhance business operating processes and align team members with company goals to achieve high-level results.
Professional Focus and Goals
Sagar Bhat is dedicated to creating a purposeful, positive, and inclusive culture within teams. He emphasizes the importance of aligning team members with the company's vision and setting challenging goals. His approach aims to bring efficiencies to business operations, enhancing both internal processes and external customer interactions.