Jay Betancourt
About Jay Betancourt
Jay Betancourt is an IT Customer Support Manager at JB Poindexter & Co in Houston, Texas. He has a background in various IT roles, including positions at Cherwell Software, St. Joseph Health, City Bank, and Ivanti.
Work at JB Poindexter & Co
Jay Betancourt has been serving as the IT Customer Support Manager at JB Poindexter & Co since 2022. In this role, he is responsible for overseeing the IT support operations, ensuring that customer inquiries and technical issues are addressed efficiently. His position involves managing a team and implementing support strategies that enhance customer satisfaction and operational effectiveness.
Previous Experience in IT Support
Before joining JB Poindexter & Co, Jay Betancourt held several positions in IT support. He worked at Ivanti as a Senior Technical Support Engineer - Team Lead from 2021 to 2022, where he led a team in providing technical support solutions. Prior to that, he was a Product Support Analyst II at Cherwell Software for five months in 2020. His experience also includes a role as a Senior IT Technician at St. Joseph Health from 2011 to 2016 and as a Systems Solutions Analyst at City Bank from 2016 to 2020.
Education and Expertise
Jay Betancourt earned his Bachelor’s Degree in Management Information Systems from Texas Tech University, completing his studies from 2006 to 2012. This educational background has equipped him with the necessary skills and knowledge to excel in various IT roles, particularly in customer support and technical analysis.
Career Timeline
Jay Betancourt's career in IT spans over a decade, beginning with his role as a Senior IT Technician at St. Joseph Health from 2011 to 2016. He transitioned to City Bank as a Systems Solutions Analyst, where he worked until 2020. After a brief stint at Cherwell Software, he joined Ivanti before taking on his current role at JB Poindexter & Co in 2022.