Leonardo Teran
About Leonardo Teran
Leonardo Teran is a Customer Success professional based in Toronto, Ontario, Canada, with experience in various customer service roles and a background in business and law. He currently works at Jeeves and has previously held positions at Financeit, Teleperformance Canada, and other companies.
Current Role at Jeeves
Leonardo Teran currently holds the position of Customer Success at Jeeves, where he has been employed since 2022. His role focuses on ensuring customer satisfaction and fostering positive relationships with clients. He operates from Toronto, Ontario, Canada, contributing to the company's objectives in customer engagement and support.
Previous Experience in Customer Success
Before joining Jeeves, Leonardo worked as a Customer Success Specialist at Financeit from 2020 to 2022. In this role, he was responsible for managing customer accounts and enhancing the overall customer experience. His experience also includes a position as a Bilingual Customer Service Representative at Zedd Customer Solutions LP Inc. from 2017 to 2018, where he supported clients in both English and Spanish.
Training and Supervisory Experience
Leonardo has experience in training and supervision from his tenure at Teleperformance Canada, where he served as a Corporate Trainer and Supervisor from 2019 to 2020. This role involved training new employees and overseeing customer service operations, further developing his skills in team management and customer relations.
Educational Background
Leonardo is currently pursuing a Postgraduate Degree in Entrepreneurship/Entrepreneurial Studies at the University of Toronto, which he began in 2021. He previously studied Business Administration and Management at Tecnológico de Monterrey from 2005 to 2009, and he holds a Bachelor of Laws (LLB) from Universidad del Valle de México. His educational background supports his expertise in business and customer relations.
Early Career in Sales
Leonardo's career began in sales, where he worked as a Sales Representative at Comercial ALPRO S.A. de C.V. from 2012 to 2014 in Monterrey, Mexico. This experience laid the groundwork for his later roles in customer service and success, providing him with valuable insights into customer needs and sales strategies.