Pablo Azpurua
About Pablo Azpurua
Pablo Azpurua serves as the Card Operations Manager for Latin America at Jeeves since 2022, bringing extensive experience from his previous roles at Mastercard and other companies in the region. He holds an International MBA from IE Business School and has a background in operations management, customer service, and project management.
Work at Jeeves
Pablo Azpurua has been serving as the Card Operations Manager for Latin America at Jeeves since 2022. In this role, he oversees card operations, focusing on enhancing payment solutions and customer experiences across the region. His expertise in managing card operations contributes to the company's growth and efficiency in financial services.
Previous Experience at Mastercard
Before joining Jeeves, Pablo Azpurua worked at Mastercard as a Customer Delivery Manager from 2018 to 2022. Based in the Madrid Area, Spain, he implemented innovative payment solutions, emphasizing digital wallets, core solution implementations, cybersecurity, chargebacks, and fast payments. His role involved ensuring customer satisfaction and operational excellence.
Education and Expertise
Pablo Azpurua holds an International MBA from IE Business School, which he completed in 2016. He also studied at IESA, where he completed an International Program of Management of Hydrocarbons in 2013. Additionally, he earned a degree in Production Engineering from Universidad Metropolitana in Venezuela and obtained an FLS International Title from Lock Haven University of Pennsylvania in 2003.
Background in Operations Management
Pablo Azpurua has a diverse background in operations management. He worked as an Operations Manager at Transporte Industrial Barinas, C.A. from 2013 to 2015, where he expanded the family business in transportation and logistics. He also served as a Project Manager at Sipay Plus from 2017 to 2018 and as a Customer Service Manager at Linio Group for six months in 2012, where he was part of the initial team that launched Linio.com.ve.
Loyalty and Retention Strategies
Prior to his roles in Spain, Pablo Azpurua led loyalty and retention strategies at Telefónica. His experience in customer service and operations has equipped him with the skills to develop effective strategies that enhance customer engagement and satisfaction.