Megan Ray
About Megan Ray
Megan Ray serves as a Contact Center Manager at JG Wentworth, where she has successfully transformed an underperforming call center into a high-performing team. With a background in Communications Arts & Sciences and Film & Media Arts, she has developed training materials and established team metrics for effective service delivery.
Current Role as Contact Center Manager
Megan Ray currently serves as the Contact Center Manager at JG Wentworth, a position she has held since 2022. In this role, she established and tracked team metrics, providing detailed reports to the executive team. She acts as a liaison with Operations to ensure that service delivery to clients is integrated and effective. Her leadership has contributed to the transformation of the call center into a high-performing team.
Previous Experience at JG Wentworth
Before her current role, Megan Ray worked at JG Wentworth as a New Customer Specialist from 2018 to 2022. During her four years in this position, she gained valuable experience in customer service and operations, which laid the groundwork for her subsequent managerial role. Her time at JG Wentworth has equipped her with insights into the company's processes and client needs.
Education in Communications and Media
Megan Ray studied Communications Arts & Sciences at Penn State University from 2012 to 2014, completing a two-year program. She furthered her education at the University of Tampa, where she earned a Bachelor’s Degree in Film & Media Arts from 2014 to 2016. This educational background has provided her with a strong foundation in communication and media production.
Skills in Marketing and Content Creation
Megan Ray has a proven track record in creating and editing marketing and web content, which includes both written and video materials. Her skills in content creation are complemented by her experience in developing comprehensive onboarding packets, PowerPoints, scripts, and quizzes for training call center agents. This expertise enhances her ability to lead and train teams effectively.
Leadership and Team Development
Megan Ray has demonstrated effective communication and leadership skills, particularly in her ability to transform an underperforming call center into a high-performing team. Her focus on team metrics and training initiatives has played a crucial role in enhancing the performance and efficiency of the call center operations.