Tim Edwards
About Tim Edwards
Tim Edwards serves as the Senior Vice President and Head of IT Infrastructure at JG Wentworth, a position he has held since 2023. He has extensive experience in IT service delivery and systems analysis, having worked for notable companies such as Freedom Mortgage and Eli Lilly.
Current Role at JG Wentworth
Tim Edwards serves as the Senior Vice President and Head of IT Infrastructure at JG Wentworth. He has held this position since 2023, working remotely. In this role, he is responsible for overseeing the IT infrastructure strategy and implementation, ensuring that the company's technology systems support its business objectives.
Previous Experience at Freedom Mortgage
Tim Edwards has extensive experience at Freedom Mortgage, where he worked in various capacities from 2018 to 2023. He started as the Associate Director of IT Service Delivery for 7 months, followed by a role as Director of IT Service Delivery for 6 months. He later served as Vice President of Information Technology for 4 years. During his tenure, he managed projects that enhanced self-service functionality and customer experience.
Career Background at Eli Lilly
Tim Edwards worked at Eli Lilly from 2003 to 2011 in multiple roles. He began as a Systems Analyst for three years, then transitioned to Associate Consultant for two years, and later served as a Senior Systems Analyst from 2006 to 2009. His work included leading projects that significantly improved operational efficiency and customer engagement.
Education and Expertise
Tim Edwards studied at Purdue University, where he earned a Bachelor of Science degree in Computer Technology. His educational background provides a strong foundation for his expertise in IT infrastructure and service delivery, enabling him to lead complex technology initiatives effectively.
Achievements in IT Projects
Throughout his career, Tim Edwards has managed significant IT projects that have led to substantial improvements in operational efficiency. Notably, he implemented a speech analytics solution that automated post-call monitoring, increasing coverage from 5% to 100%. He also led a project that replaced the Servicing customer web portal, resulting in a 300% increase in recurring ACH sign-up rates.