Aidan Wakefield
About Aidan Wakefield
Aidan Wakefield is the Manager of Customer Setup at Jobber, specializing in process optimization to enhance customer success. He has over eight years of experience in customer setup roles, focusing on client onboarding and account activation, particularly for small businesses.
Current Role at Jobber
Aidan Wakefield serves as the Manager of Customer Setup at Jobber, a position he has held since 2021. He operates from Kelowna, British Columbia, Canada. In this role, he focuses on developing and growing the Customer Setup team by providing constructive feedback and facilitating opportunities for team members. His leadership aims to enhance customer success through effective onboarding and account activation processes.
Previous Experience at Jobber
Before his current role, Aidan Wakefield worked at Jobber in various capacities. He served as a Senior Customer Setup Representative from 2015 to 2020 in the Edmonton, Canada Area, where he gained extensive experience in customer onboarding. He then transitioned to the role of Customer Setup Specialist from 2020 to 2021 in Edmonton, Alberta, Canada, further honing his skills in customer success.
Specialization in Process Optimization
Aidan Wakefield specializes in process optimization and creation, focusing on enhancing customer success. His expertise lies in developing efficient onboarding processes that cater specifically to small businesses. He emphasizes the importance of the human side of software, ensuring that customer engagement is both effective and personable.
Passion for Client Onboarding
Aidan Wakefield has a strong passion for client onboarding and account activation. He is particularly motivated by the challenges that arise in these processes, enjoying the opportunity to tackle tasks that involve many unknowns. His approach is centered on understanding customer needs and facilitating a smooth transition for new clients.
Focus on Team Development
In his managerial role, Aidan Wakefield prioritizes the growth and development of the Customer Setup team. He believes in providing constructive feedback and creating opportunities for team members to excel. His focus on team dynamics contributes to a collaborative environment that enhances overall customer success.