Andrea Affolter
About Andrea Affolter
Andrea Affolter is a Manager of Customer Support at Jobber, with a diverse background in customer service and management roles across various organizations. She has held positions at Booking.com, Canada Olympic Park, and Starbucks, and has completed her education at Southern Alberta Institute of Technology and Mount Royal University.
Current Role at Jobber
Andrea Affolter serves as the Manager of Customer Support at Jobber, a position she has held since 2021. In this role, she oversees customer support operations, ensuring that clients receive timely and effective assistance. Her experience in customer service management contributes to the enhancement of customer satisfaction and support efficiency.
Previous Experience at Booking.com
Andrea Affolter worked at Booking.com in various capacities from 2014 to 2020. Initially, she served as a Hotels Coordinator for two years in Calgary, Alberta, where she facilitated hotel partnerships. She then transitioned to the role of Partner Services Account Manager, where she managed relationships with hotel partners for four years, further developing her skills in account management and customer relations.
Background in Hospitality and Customer Service
Andrea Affolter has a solid background in hospitality and customer service. She worked at Resorts of the Canadian Rockies as Travel Division Manager from 2010 to 2014, where she managed travel services. Earlier, she completed a Guest Services Internship at Canada Olympic Park in 2010, which provided her with foundational experience in guest relations.
Education and Training
Andrea Affolter studied at the Southern Alberta Institute of Technology, where she earned a Diploma from 2008 to 2010. Prior to that, she attended Mount Royal University from 2000 to 2003, completing a University Transfer program. Her education has equipped her with the knowledge and skills necessary for her career in customer support and management.
Experience at Starbucks
Andrea Affolter has extensive experience with Starbucks, where she worked from 2004 to 2008. She held various positions, including Shift Supervisor, Assistant Manager, and Store Manager. These roles provided her with valuable insights into team leadership, customer service, and operational management in a fast-paced environment.