Bankole Oni
About Bankole Oni
Bankole Oni is a Product Specialist at Jobber, where he has worked since 2019, following a two-year tenure as Team Leader at ecobee. He holds a Bachelor of Science in Information and Communication Engineering and has experience in technical support and customer engagement.
Work at Jobber
Bankole Oni has been employed at Jobber, a software company focused on mobile services, since 2019. In his role as Product Specialist, he acts as a liaison for customer feedback, ensuring effective communication between customers and product and technical teams. He also hosts webinars aimed at educating and engaging with Jobber's user community. Additionally, he builds and maintains a comprehensive knowledge base of frequently asked questions (FAQs) to support the company's customer service efforts.
Previous Experience at ecobee
Prior to his current position, Bankole Oni worked at ecobee as a Team Leader from 2017 to 2019. During his two years in this role, he was based in the Toronto, Canada Area. His responsibilities likely included overseeing team operations and contributing to product development initiatives.
Technical Support Experience
Bankole Oni has a background in technical support, having worked at Convergys as a Technical Support Representative in 2016 for seven months in the London, Canada Area. He also served as a Technical Support Engineer at Galaxy Backbone Limited in Nigeria from 2013 to 2014 for eleven months. These roles provided him with foundational skills in customer service and technical troubleshooting.
Education and Expertise
Bankole Oni holds a Bachelor of Science (BSc) in Information and Communication Engineering from Covenant University, where he studied from 2008 to 2013. He furthered his education at Fanshawe College, obtaining two Post Graduate Degrees: one in Project Management in 2015 and another in Information Security Management from 2015 to 2016. His educational background supports his expertise in product management and technical communication.
Internship Experience
In 2013, Bankole Oni completed an internship at the Nigerian Communications Commission, where he worked for five months. This experience provided him with insights into the telecommunications sector and contributed to his professional development.