Eric Chu
About Eric Chu
Eric Chu is a Senior Manager of Customer Onboarding at Jobber, with extensive experience in customer support and operations, primarily at Shopify. He is skilled in coaching, performance management, and has a strong focus on long-term growth strategies.
Current Role at Jobber
Eric Chu serves as the Senior Manager of Customer Onboarding at Jobber, a position he has held since 2024. In this role, he is responsible for overseeing the onboarding process for new customers, ensuring a smooth transition and integration into the company's services. His focus includes developing strategies to enhance customer experiences and streamline onboarding operations. Prior to this position, he worked as the Manager of Customer Set-up at Jobber from 2022 to 2024.
Previous Experience at Shopify
Eric Chu has extensive experience with Shopify, where he held multiple roles from 2016 to 2022. He began as a Customer Success Advisor, then progressed to Support Team Lead, and later served as the Retail Support Lead for Canada West. His final role at Shopify was as the Commercial Accelerator Lead for Revenue Operations and Commercial Enablement. Throughout his tenure, he focused on enhancing customer support and operational efficiency.
Educational Background
Eric Chu studied at the British Columbia Institute of Technology, where he earned a Bachelor of Business Administration (BBA) from 2008 to 2012. He also attended Langara College, achieving a General Studies certificate from 2006 to 2007. His educational background provides a foundation for his expertise in business operations and customer management.
Skills and Expertise
Eric Chu possesses skills in coaching and development, particularly in performance management. He has a proven track record in building and leading high-performing remote teams. His expertise extends to change management and organizational development, where he contributes to developing and modifying policies and processes that impact onboarding operations.
Career History Prior to Jobber
Before joining Jobber, Eric Chu held various positions in different organizations. He worked at BC Ferries as a Terminal Attendant in 2007 and later at Star Diamond Tools, Inc. as an Account Manager from 2013 to 2015. He also served in business development at Davidson Walker Construction Ltd from 2015 to 2017. These roles contributed to his diverse experience in customer service and business operations.