Katie Martinez
About Katie Martinez
Katie Martinez serves as the Senior Director of Customer Operations & Experience at Journey, where she has worked since 2023. With extensive experience in customer success and communications, she has held various roles in notable companies, including Allbound and The Manitowoc Company.
Current Role at Journey Live
Katie Martinez serves as the Senior Director of Customer Operations & Experience at Journey, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and operational efficiency. Prior to this, she was the Director of Customer Success at Journey from 2022 to 2023. Her responsibilities include overseeing customer operations and ensuring a high level of customer satisfaction.
Previous Experience at Allbound
Katie Martinez has extensive experience at Allbound, where she held multiple roles. She was the Director of Customer Experience for seven months in 2021 and served as the Customer Success Manager for five months in 2019. Additionally, she was the Customer Success Team Lead from 2019 to 2021, contributing to customer success strategies and team management.
Education and Academic Background
Katie Martinez studied at DePaul University, where she earned a Bachelor's degree in Public Communications from 2004 to 2008. This educational background has equipped her with skills in communication and public relations, which she applies in her professional roles.
Professional Skills and Expertise
Katie Martinez possesses a strong background in storytelling, content generation, and public relations strategy. She specializes in media relations and crisis communications, demonstrating expertise in both B2B and B2C environments. Additionally, she has experience in branding, transition communications, and systems support.
Additional Experience and Interests
Katie has a diverse professional background that includes roles such as Communications Manager at The Manitowoc Company and Marketing Communications Specialist at Lewis Roca Rothgerber LLP. She has also dabbled in video production and has event planning experience. Her proficiency in AP Style and interest in style guides further enhance her communication skills.