Jennifer Valenti
About Jennifer Valenti
Jennifer Valenti is a Customer Success Manager with over 15 years of professional experience, including 9 years in Customer Success and Account Management. She has worked in various industries and held multiple roles, demonstrating her expertise in client relations and product solutions.
Current Role at Joveo
Jennifer Valenti serves as a Customer Success Manager at Joveo, a position she has held since 2024. In this role, she focuses on enhancing client satisfaction and ensuring successful product adoption. Her responsibilities include managing client relationships and addressing their needs to drive success within the organization. The position is remote, allowing her to operate from Austin, Texas.
Previous Experience at Appcast, Inc.
Before joining Joveo, Jennifer worked at Appcast, Inc. as a Senior Premium Account Manager from 2021 to 2023. During her tenure, she was responsible for managing premium accounts and fostering client relationships in Austin, Texas. Her role involved strategic account management and client engagement to ensure their needs were met effectively.
Education and Expertise
Jennifer Valenti studied at Texas A&M University-Corpus Christi, where she earned a Bachelor of Business Administration with a focus on Business Marketing from 2006 to 2009. She also attended Stephen F. Austin State University for a year, studying Business. Her educational background supports her extensive experience in customer success and account management.
Diverse Professional Background
Jennifer has over 15 years of professional experience across various industries, including property management, eCommerce solutions, and cybersecurity awareness training. She has held multiple roles, such as Customer Advocate at Telerik and Senior Customer Success Manager at Living Security. Her diverse background equips her with a broad understanding of client needs and industry dynamics.
Skills in Client Management
Jennifer Valenti has developed strong skills in client management, particularly in conducting in-person Quarterly Business Reviews. She has experience in different stages of the client life cycle, including onboarding, consulting, and retention. Her passion for solving complex problems through collaboration with Product, Sales, and Marketing teams enhances her effectiveness in delivering tailored solutions to clients.