Manik Chopra
About Manik Chopra
Manik Chopra is a Customer Success Manager for the Americas at Joveo, with a background in psychology and counseling. He engages with clients across various industries and has a strong interest in leveraging SaaS tools to enhance business processes.
Work at Joveo
Manik Chopra currently serves as the Customer Success Manager for the Americas at Joveo, a position he has held since 2022. In this role, he engages with clients across various industries, including Recruitment, BFSI, FMCG, and F&B, focusing on enhancing customer satisfaction and success. His responsibilities involve leveraging his expertise in SaaS tools to improve business processes and client interactions.
Previous Experience in Customer Success
Before joining Joveo, Manik Chopra worked as a Customer Success Manager at Signzy from 2020 to 2022. His experience in customer success began at Tangish, where he held the same position for one year in 2019 after serving as an HR Associate for three months in 2018. This progression highlights his commitment to client engagement and support in various capacities.
Education and Expertise
Manik Chopra studied Psychology at Keshav Mahavidyalaya, earning a Bachelor of Arts (BA) from 2015 to 2018. He also attended Delhi University, where he completed a Short Term Course in Counseling and Guidance for 11 months in 2016. His educational background supports his roles in customer success and client management, providing him with valuable insights into human behavior and effective communication.
Diverse Background and Internships
Manik Chopra has a diverse background with internships in various fields, including Research, Psychology, Marketing, and Event Management. His internships include positions at the Indian Institute of Technology, Delhi, and Karma Center for Counselling & Wellbeing. This range of experiences showcases his adaptability and ability to apply skills across different domains.
Interest in SaaS Tools
Manik Chopra has a strong interest in leveraging SaaS tools to enhance business operations. He actively explores tools such as Monday.com, Tableau, and Power BI, aiming to improve business processes and client interactions. His passion for technology and its impact on business efficiency is a key aspect of his professional focus.