Nirala Arun
About Nirala Arun
Nirala Arun is a Customer Success Manager with over nine years of experience in various roles within leading global IT organizations. She has a background in marketing management and has contributed to committees focused on innovation and process improvement.
Current Role at Joveo
Nirala Arun serves as a Customer Success Manager at Joveo since 2020. In this role, she focuses on ensuring client satisfaction and driving value from the company's services. Her responsibilities include managing client relationships, addressing customer needs, and facilitating communication between clients and internal teams. With a commitment to customer success, she plays a crucial role in enhancing the overall client experience.
Previous Experience in IT Organizations
Nirala Arun has over 9 years of experience in various roles within leading global IT organizations. She worked at Accenture Interactive as an Escalation Support Specialist for one year, where she handled complex client issues. At Yahoo, she served as a Media Delivery Coordinator for two years, managing campaign operations. She then transitioned to Google as a Direct Media Manager for three years, overseeing media strategies. Prior to her current position, she was a Category Lead at Target India for three years, where she managed product categories and team performance.
Education and Specialization
Nirala Arun studied at the University of Mysore, where she specialized in Marketing Management. She earned a Bachelor of Business Administration (B.B.A.), which provided her with a solid foundation in business principles and marketing strategies. This educational background supports her current role and contributes to her ability to address complex business challenges.
Involvement in Committees
Throughout her career, Nirala Arun has been actively involved in various committees focused on key areas such as innovation, product development, automation, learning and development, process improvement, and rewards and recognition. Her participation in these committees reflects her commitment to driving organizational growth and enhancing operational efficiency.
Skills and Problem-Solving Approach
Nirala Arun possesses a unique perspective in solving complex business problems, combining empathy, technical skills, and an innovative mindset. Her approach enables her to understand client needs deeply and develop effective solutions that align with business objectives. This skill set has been instrumental in her success across various roles in the IT sector.