Tessa Kotch
About Tessa Kotch
Tessa Kotch serves as the Head of Customer Success at The June Care Company, where she focuses on improving customer satisfaction and retention through tailored childcare solutions. With over 15 years of experience in the childcare industry, she previously held various roles at Town + Country Resources.
Work at June Care Company
Tessa Kotch serves as the Head of Customer Success at The June Care Company, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and retention through personalized childcare solutions. Her responsibilities include developing strategies that improve customer experiences and ensuring that clients receive tailored support. Tessa's approach emphasizes building strong relationships with clients, which is essential in the childcare industry.
Previous Experience at Town + Country Resources
Before joining The June Care Company, Tessa Kotch worked at Town + Country Resources for 15 years, from 2006 to 2021. During her tenure, she held multiple roles, including Placement Counselor, Senior Recruiter, and Manager. This experience provided her with a solid foundation in recruitment and client management, particularly within the childcare sector. Her long-standing position in Palo Alto, CA, allowed her to develop extensive expertise in client relations and recruitment strategies.
Education and Expertise
Tessa Kotch earned her Bachelor of Arts degree in Communication Studies from the University of Tennessee, Knoxville, where she studied from 2001 to 2005. Her educational background has equipped her with strong communication skills, which are vital in her current role. Tessa demonstrates a commitment to continuous learning and improvement, particularly in customer success strategies, which enhances her effectiveness in building and maintaining relationships with clients.
Customer Success Focus
Tessa Kotch has a strong focus on enhancing customer satisfaction and retention within the childcare industry. She utilizes personalized childcare solutions to meet the diverse needs of clients. Her expertise lies in understanding client requirements and delivering tailored support, which is crucial for fostering long-term relationships. Tessa's commitment to customer success is evident in her strategic approach to improving client experiences.