Alexandra Lank
About Alexandra Lank
Alexandra Lank is the Manager of Customer Success at Jungle Scout, where she has worked since 2021. She has a diverse professional background, including roles in customer success, account management, and consulting, and is fluent in both French and English.
Current Role at Jungle Scout
Alexandra Lank currently serves as the Manager of Customer Success at Jungle Scout, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes using the company's products. Her expertise in customer success is backed by her previous experience in similar roles, including her time as a Customer Success Manager at Jungle Scout from 2020 to 2021.
Previous Experience in Customer Success
Prior to her current role, Alexandra worked at ShippingEasy as a Customer Success Manager from 2018 to 2019, where she contributed to improving customer engagement and retention. She also served as a Channel Account Executive at ShippingEasy from 2019 to 2020. Her experience in customer success spans multiple companies, showcasing her ability to adapt and excel in various environments.
Education and Qualifications
Alexandra Lank holds a Bachelor's degree in Psychology from the University of Maryland, which she completed from 2002 to 2006. She furthered her education by obtaining a Master's degree in Finance from The American University of Paris, studying there from 2007 to 2008. Additionally, she earned another Master's degree in Finance from Baruch College during the same period. This educational background provides her with a strong foundation in both finance and psychology.
Multicultural Background and Language Skills
Alexandra possesses a multicultural background, holding dual nationalities: French and American. She is fluent in both French and English, which enhances her ability to communicate effectively in diverse environments. Her language skills and cultural awareness contribute to her effectiveness in customer-facing roles and international business settings.
Career History and Versatility
Alexandra has a diverse career history, having worked in various roles across different industries. Her previous positions include working as a Derivatives Broker at OTCex, an Assistant Account Manager at ING, and a Business Consultant at YABANI LIMITED. She also held roles at CSC as a Pre-Sales Manager and Global Consulting Knowledge Management Lead. This range of experience illustrates her versatility and adaptability in the professional landscape.