Andres R.
About Andres R.
Andres R. is a Customer Support Billing Specialist at Jungle Scout, with a background in customer service, product sales, and credit analysis. He has worked in various roles across multiple companies, including Funding Metrics LLC and Amazon, and holds a Bachelor of Business Administration from Universidad Estatal a Distancia de Costa Rica.
Current Role at Jungle Scout
Andres R. serves as a Customer Support Billing Specialist at Jungle Scout since 2021. In this role, he focuses on providing assistance related to billing inquiries and ensuring customer satisfaction. His position involves addressing customer concerns and enhancing the overall service experience. He operates from San Jose, Costa Rica, contributing to the company's commitment to effective customer support.
Previous Experience in Customer Support and Sales
Prior to his current role, Andres R. worked at LiveCareer as a Customer Retention Manager and Product Sales specialist from 2017 to 2019. His responsibilities included managing customer relationships and driving product sales. Additionally, he gained experience at Amazon as a Seller Support Onboarding Specialist and Account Manager from 2014 to 2016, where he supported sellers in navigating the platform effectively.
Background in Financial Services
Andres R. has a solid background in financial services, having worked at Funding Metrics LLC as a Bank Analyst and Credit Underwriter from 2018 to 2020. His role involved assessing credit risk and managing financial portfolios. He also served as a Credit Customer Service representative at Capital One from 2012 to 2013. This experience has equipped him with analytical skills and a deep understanding of credit administration.
Educational Qualifications
Andres R. completed his high school education at Saint Francis High School, earning a High School Diploma. He is currently pursuing a Bachelor of Business Administration (BBA) at Universidad Estatal a Distancia de Costa Rica, with an expected completion date in 2024. His education supports his professional development in business and customer service.
Skills and Professional Development
Andres R. has developed strong communication skills and an analytical mindset through his extensive experience in customer service, credit administration, and data analysis. He actively seeks opportunities for continuous learning and knowledge sharing, demonstrating a commitment to professional growth and improvement in his field.