Annika Samson
About Annika Samson
Annika Samson is a Customer Support Specialist at Jungle Scout, where she leads product training sessions for new hires and advocates for customer needs. She holds a Bachelor of Arts in Religion/Religious Studies from the University of Toronto and has previous experience in customer service roles at Canada Post and Jungle Scout.
Current Role at Jungle Scout
Annika Samson currently serves as a Customer Support Specialist at Jungle Scout, a position she has held since 2020. In this role, she leads product training sessions for new hires, ensuring they are equipped to effectively manage customer inquiries. Her responsibilities include acting as a customer advocate, where she represents customer needs and feedback to enhance the company's products and services. Additionally, she plays a vital role in supporting both departmental and company-wide initiatives, contributing to the overall success of the organization.
Previous Experience at Jungle Scout
Before her current role, Annika Samson worked as a Customer Service Representative at Jungle Scout from 2018 to 2020. During her two years in this position, she developed her skills in customer interaction and support, laying the groundwork for her subsequent advancement to Customer Support Specialist. Her experience in this role helped her understand customer needs and improve service delivery.
Work Experience at Canada Post
Annika Samson began her career at Canada Post / Postes Canada, where she worked as a Post Office Clerk for five months in 2008 in Brampton, Ontario. This early experience in customer service provided her with foundational skills in handling customer inquiries and managing service operations.
Education and Academic Background
Annika Samson studied at the University of Toronto, where she pursued a Bachelor of Arts in Religion/Religious Studies. Her academic journey spanned from 2008 to 2017, during which she gained a comprehensive understanding of religious studies. This educational background has contributed to her analytical skills and ability to engage with diverse perspectives.