Emalyn Gonzales
About Emalyn Gonzales
Emalyn Gonzales is a customer support professional with 17 years of experience in the BPO industry. She has held various managerial roles in companies such as Sutherland, Cognizant, and Jungle Scout, demonstrating significant leadership skills and adaptability to remote work environments.
Current Role at Jungle Scout
Emalyn Gonzales currently serves as a Customer Support representative at Jungle Scout. She has held this position since 2020, contributing to the company's commitment to providing exceptional customer service. Her role involves addressing customer inquiries and ensuring a positive experience for users of Jungle Scout's products and services.
Previous Experience in Customer Support
Emalyn Gonzales has extensive experience in customer support roles across various companies. She worked at Sutherland as an Amazon Senior Manager from 2007 to 2012, where she managed customer service operations. Additionally, she served as a Technical Support Specialist at POWr for seven months in 2018 and was part of the Client Success Team at Raxar Technology Corporation from 2018 to 2020.
Leadership Experience in the BPO Industry
With 16 years in leadership or managerial roles, Emalyn Gonzales has significant experience in the business process outsourcing (BPO) sector. Her leadership positions include Customer Service Team Manager at Advanced Contact Solutions, Inc. and kgb, as well as Salesforce Support Team Lead at Cognizant. This background highlights her capability in managing teams and driving customer service excellence.
Freelance Work and Adaptability
Since 2017, Emalyn Gonzales has been a full-time work-at-home freelancer, demonstrating her adaptability to remote work environments. This experience has allowed her to develop skills in managing customer interactions and support services from a home office setting, aligning with contemporary work trends.
Comprehensive Background in BPO
Emalyn Gonzales has accumulated 17 years of experience in the BPO industry. Her career spans various roles and responsibilities, showcasing her expertise in customer service and support. This extensive background equips her with the knowledge and skills necessary to excel in her current position and contribute to the success of her teams.