Paui Rubio
About Paui Rubio
Paui Rubio is a Support Manager with over 12 years of experience in customer service, currently working at Jungle Scout in Austin, Texas. He has a background in Computer Science and Software Engineering from De La Salle University and has held various roles in companies such as Dell and Autodesk.
Work at Jungle Scout
Paui Rubio has served as the Support Manager at Jungle Scout since 2016. In this role, Rubio has been responsible for overseeing customer support operations, ensuring that clients receive timely and effective assistance. Based in Austin, Texas, Rubio has contributed to the company's commitment to delivering high-quality customer service. The position has allowed Rubio to leverage extensive experience in customer service to enhance the overall customer experience.
Education and Expertise
Paui Rubio studied at De La Salle University, where Rubio earned a Bachelor of Science degree in Computer Science and Software Engineering from 1999 to 2002. This educational background has provided a solid foundation for a career in customer service, particularly in technical support roles. Rubio's academic training complements over 12 years of professional experience in the customer service industry.
Background
Paui Rubio has a diverse background in customer service, having worked in various locations including Manila, Singapore, and the United States. This global experience highlights Rubio's adaptability and ability to thrive in different environments. Prior to joining Jungle Scout, Rubio held positions at Dell and Autodesk, where Rubio developed skills in customer care and partner services.
Achievements in Customer Service
With over 12 years of experience in the customer service industry, Paui Rubio has built a reputation for advocating excellent customer service. Rubio has worked in both corporate and startup environments, demonstrating a commitment to delivering world-class support. This experience has equipped Rubio with the skills necessary to effectively serve customers and co-workers, emphasizing the importance of flexibility in remote work.
Previous Work Experience
Before joining Jungle Scout, Paui Rubio worked at Dell as a Customer Care Specialist - Coach from 2007 to 2010. Following that role, Rubio spent five years at Autodesk as a Partner Services Specialist from 2010 to 2015. These positions provided valuable experience in customer support and service management, contributing to Rubio's expertise in the field.