Rey Empalmado
About Rey Empalmado
Rey Empalmado is a Customer Support Representative at Jungle Scout, with a background in sales and quality supervision. He has held various roles in customer service and leadership across multiple companies, demonstrating adaptability and expertise in communication and data analysis.
Current Role at Jungle Scout
Rey Empalmado has been serving as a Customer Support Representative at Jungle Scout since 2021. In this role, he engages with customers to address inquiries and provide assistance, contributing to the overall customer experience. His position requires effective communication skills and a strong understanding of customer needs.
Previous Experience at KeepTruckin
Before joining Jungle Scout, Rey worked at KeepTruckin as a Sales Development Representative from 2017 to 2019. During his two years in this role, he developed skills in sales processes and customer engagement, which enhanced his ability to connect with clients and understand their requirements.
Background in Customer Support and Quality Supervision
Rey has a solid background in customer support and quality supervision. He worked at TaskUs Philippines as a Quality Supervisor from 2014 to 2016, where he focused on maintaining service quality standards. Additionally, he held a position as a Customer Service Representative at Getaround in 2020, further strengthening his customer service expertise.
Leadership and Team Management Experience
Rey has demonstrated leadership capabilities in his previous roles, having led teams and communicated directly with clients. His experience includes promotions to roles such as Quality Analyst and Project Manager, indicating his ability to manage projects and oversee team performance effectively.
Technical Skills and Work Environment Adaptability
Rey possesses technical skills in Microsoft Office tools, including Word, Excel, and PowerPoint, as well as Google Spreadsheet and Google Docs. He has been working from home since 2017, which has allowed him to develop flexibility and adaptability in various work environments, enhancing his productivity.