Alejandrina Chapa
About Alejandrina Chapa
Alejandrina Chapa is a Sales and Marketing Executive at The Kansas City Southern Railway Company, where she has worked since 2012. She specializes in customer rate negotiations and coordinates cross-departmental initiatives in Mexico City.
Work at Kansas City Southern
Alejandrina Chapa has been employed at The Kansas City Southern Railway Company since 2012, serving as a Sales and Marketing Executive for 12 years in Mexico City. In this role, she plays a critical part in analyzing and developing customer rate negotiations, as well as negotiating rates with various Mexican railroads. Her responsibilities include coordinating cross-departmental plans of action that involve Infrastructure, Transportation, Legal, Concession Area, and Real Estate. Prior to her current position, she worked as a Customer Service Executive at the same company from 2007 to 2012, where she managed top customer accounts and supported logistics.
Education and Expertise
Alejandrina Chapa holds a degree in Industrial Engineering and Systems from ITESM (I. Tec. de Estudios Superiores de Monterrey), where she studied from 1997 to 2004. She also completed a specialization in Agroindustries at the same institution from 2000 to 2004. Furthering her education, she obtained a Master's degree in Organizational Development from Universidad Regiomontana, A.C. from 2016 to 2019. Additionally, she completed her high school education at UDEM (Universidad de Monterrey) from 1994 to 1997.
Background
Alejandrina Chapa has extensive experience in the railway industry, particularly in sales, marketing, and customer service. Her career at The Kansas City Southern Railway Company began in 2007, where she initially worked as a Customer Service Executive. In this capacity, she was responsible for managing customer accounts and ensuring effective communication between various departments, including logistics and finance. Her transition to Sales and Marketing Executive in 2012 marked a significant advancement in her career, allowing her to focus on customer negotiations and cross-departmental coordination.
Achievements
Throughout her career at The Kansas City Southern Railway Company, Alejandrina Chapa has been instrumental in managing customer relationships and negotiating rates with railroads in Mexico. She has successfully coordinated plans involving multiple departments to enhance operational efficiency. Her role in supporting the finance department in recovering past due portfolios further demonstrates her commitment to the company's financial health and customer satisfaction.