Crystal Franklin
About Crystal Franklin
Crystal Franklin is a Claims Specialist with extensive experience in managing insurance claims, currently working at Kansas City Southern since 2018 and previously at Progressive Insurance since 2014. She holds a B.S. in Finance from Louisiana State University and is skilled in valuation software and legal documentation.
Work at Progressive Insurance
Crystal Franklin has been employed at Progressive Insurance since 2014, where she serves as a Claims Adjuster. Over her tenure of 10 years, she has developed expertise in handling various aspects of insurance claims, including the use of valuation software to assess claims accurately. Her role involves evaluating claims and ensuring compliance with company policies and industry regulations.
Work at Kansas City Southern
Since 2018, Crystal Franklin has worked as a Claims Specialist at Kansas City Southern. In this position, she focuses on managing third-party injury and property damage claims. Her responsibilities include investigating claims, negotiating settlements, and ensuring that all claims are processed efficiently and in accordance with company standards.
Education and Expertise
Crystal Franklin earned a Bachelor of Science degree in Finance from Louisiana State University, where she studied from 2000 to 2003. Her educational background provides her with a solid foundation in financial principles, which she applies in her roles within the insurance industry. She possesses skills in writing and verifying legal descriptions, enhancing her capability to manage claims effectively.
Background
Crystal Franklin has a background in employee supervision, which contributes to her leadership skills in managing claims processes and collaborating with team members. Her strong time management skills enable her to handle multiple claims efficiently while maintaining attention to detail.