Shelby Scholz
About Shelby Scholz
Shelby Scholz is a Customer Solutions Analyst at The Kansas City Southern Railway Company, where she has worked since 2017. She has a diverse work history that includes roles in customer service, sales, and athletics management.
Work at Kansas City Southern
Shelby Scholz has been employed at The Kansas City Southern Railway Company since 2017, serving as a Customer Solutions Analyst. In this role, she is responsible for analyzing customer needs and providing solutions to enhance service delivery. Her position is based in Kansas City, where she has contributed to the company's operational efficiency and customer satisfaction for over seven years.
Previous Employment Experience
Prior to her current role, Shelby Scholz held several positions in various organizations. She worked at 24 Hour Fitness as an Assistant Manager from 2012 to 2015 in Shawnee, Kansas. Following that, she served as a Sales Associate at The Tile Shop from 2015 to 2018, also in Shawnee. Additionally, she gained experience at the University of Kansas Athletics as a Student Manager from 2003 to 2008 and as an Equipment Manager Intern in 2009. She also worked at the United States Naval Academy as an Assistant Equipment Manager from 2009 to 2012 and at The Home Depot as a Cashier from 2004 to 2007.
Education and Expertise
Shelby Scholz earned a Bachelor of Arts (B.A.) in Psychology from The University of Kansas, completing her studies from 2003 to 2008. Her educational background provides her with a foundation in understanding human behavior, which is beneficial in her role as a Customer Solutions Analyst. This expertise supports her ability to analyze customer interactions and improve service strategies.
Professional Development
Throughout her career, Shelby Scholz has engaged in various roles that have contributed to her professional development. Her experience in customer service and management roles has equipped her with skills in communication, problem-solving, and team collaboration. These skills are essential in her current position at Kansas City Southern, where she focuses on enhancing customer experiences.