Terrell Jefferson
About Terrell Jefferson
Terrell Jefferson serves as the Lead of Customer Solutions and Commercial at Kansas City Southern, a position he has held since 2021. He has extensive experience in the railway industry, having worked in various roles at both Kansas City Southern and Norfolk Southern over a span of more than two decades.
Current Role at Kansas City Southern
Terrell Jefferson currently serves as the Lead in Customer Solutions and Commercial at Kansas City Southern. He has held this position since 2021, contributing to the company's customer service and commercial strategies. His role involves overseeing customer interactions and ensuring that solutions align with the company's operational capabilities.
Previous Experience at Kansas City Southern
Terrell Jefferson has extensive experience at Kansas City Southern, having worked in various capacities over a span of ten years. He served as Terminal Director from 2011 to 2021, where he managed terminal operations. Prior to this, he held the position of Quality Control Director for the Southwest Division for one year in 2010. He also worked as a Trainmaster from 2006 to 2007 and as a Service Reliability Manager from 2007 to 2010.
Experience at Norfolk Southern
Before joining Kansas City Southern, Terrell Jefferson worked at Norfolk Southern. His roles included Terminal Trainmaster from 2001 to 2003 and Trainmaster from 2003 to 2006. He began his career at Norfolk Southern as a Management Trainee from 2000 to 2001, gaining foundational experience in railway operations.
Education and Academic Background
Terrell Jefferson studied at The University of Alabama, where he earned a Bachelor of Science degree in Mathematics. His studies spanned from 1995 to 1999, providing him with a strong analytical foundation that supports his roles in the transportation industry.