Karen Blue
About Karen Blue
Karen Blue is a Senior Customer Success Operations Manager with over 20 years of experience in customer success management. She has held various roles in notable companies, including Relias, Merck, and Karat, where she has developed strategies to improve operational efficiency and customer satisfaction.
Work at Karat
Currently, Karen Blue serves as the Senior Customer Success Operations Manager at Karat, a position she has held since 2021. In this role, she focuses on enhancing customer success operations and ensuring that clients achieve their desired outcomes. Her responsibilities include implementing process improvements that enhance customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Karat, Karen Blue worked at CentralSquare Technologies as the Manager of Customer Success Operations from 2019 to 2021. She also held positions at Relias, where she was the Manager of Client Success from 2018 to 2019 and the Enterprise Client Success Manager from 2016 to 2018. Her experience in these roles contributed to her expertise in developing strategies that streamline operations and improve efficiency.
Background in Pharmaceutical Sales
Karen Blue has a significant background in pharmaceutical sales, having worked as a Senior Professional Representative at Merck from 1998 to 2007. Her tenure in this role spanned nine years and included responsibilities in both the Greater New York City Area and the Raleigh-Durham North Carolina Area.
Education and Expertise
Karen Blue earned her Bachelor of Arts degree in Communication, Journalism & Mass Media with a minor in Psychology from Rutgers University. Additionally, she completed an Extended Academic Programs Course in Learning and Development at the University of North Carolina at Charlotte, focusing on Effective Training Principles. Her educational background supports her extensive experience in customer success management.
Career Development
Throughout her career, Karen Blue has held various roles that have contributed to her professional development. She worked as a Senior Marketing Manager at BAYADA Home Health Care from 2012 to 2016 and as an Account Executive at Gentiva Health Services from 2009 to 2012. Her diverse experience across different sectors has equipped her with the skills necessary to empower customers and drive successful outcomes.