Laura Rickey
About Laura Rickey
Laura Rickey serves as the Manager of Community Operations at Karat, where she has contributed to the company's growth and operational efficiency since 2022. With a background in operations and strategy, she has played a significant role in scaling a startup and excels in program development and stakeholder management.
Work at Karat
Laura Rickey serves as the Manager of Community Operations at Karat, a position she has held since 2022. In this role, she focuses on operational strategies that yield both short-term and long-term results in a fast-paced environment. Her responsibilities include building programs from conception to execution, emphasizing milestone planning, process mapping, and stakeholder relationship management. Laura also facilitates 'safe zone' meetings to foster open dialogue among team members, which contributes to increased efficiency within the organization.
Previous Experience
Before joining Karat, Laura Rickey worked at Joon Care as the Operations & Strategy Program Manager from 2021 to 2022. Prior to that, she was the Ops Quality Program Head at Convoy Inc from 2016 to 2021. During her tenure at Convoy, she played a significant role in scaling the company from 30 to over 1000 employees, focusing on innovative and scalable operational solutions.
Education and Expertise
Laura Rickey studied at the University of Washington, where she earned a Bachelor of Arts (B.A) in Communication with a focus on Rhetoric and a Minor in Environmental Studies from 2015 to 2016. Additionally, she completed the Professional Sales Certificate Program at the Michael G. Foster School of Business at the University of Washington, which she attended from 2012 to 2016. Her educational background supports her expertise in building operational programs and enhancing customer success through relational intelligence.
Skills and Competencies
Laura excels in prioritizing work urgency and strategizing for operational results. Her skills include milestone planning, process mapping, and stakeholder relationship management. She utilizes relational intelligence to enhance customer engagement through empathetic interactions. Laura's ability to facilitate open dialogue through 'safe zone' meetings promotes a culture of efficiency and collaboration within her teams.
Personal Interests
Outside of her professional responsibilities, Laura Rickey enjoys exploring nature and walking cats. These activities provide her with a way to unwind and maintain a balanced lifestyle.