Mike Grafham
About Mike Grafham
Mike Grafham serves as the VP of Customer Success at Karat, where he has worked since 2023, following a year as Senior Director of Customer Success and Operations. With extensive experience in customer success roles at Microsoft and Deloitte, he specializes in building effective Customer Success programs for SaaS companies.
Current Role at Karat
Mike Grafham currently serves as the Vice President of Customer Success at Karat, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and strategies, ensuring that clients receive optimal value from Karat's services. His leadership focuses on fostering a culture of collaboration and empowerment within the customer success team.
Previous Experience at Karat
Prior to his current role, Mike Grafham worked at Karat as the Senior Director of Customer Success and Operations from 2022 to 2023. During this time, he contributed to the development and implementation of customer success strategies that enhanced client engagement and satisfaction. His tenure at Karat was marked by a commitment to building effective customer success programs.
Career at Microsoft
Mike Grafham has extensive experience at Microsoft, where he held multiple roles from 2013 to 2022. He served as the Worldwide Head of Yammer Customer Success for 11 months and later took on various positions, including Office 365 Customer Success Lead and Principal PM for Microsoft 365 Customer Digital Transformation. His roles involved leading customer success initiatives and enhancing user adoption across Microsoft products.
Education and Expertise
Mike Grafham studied at the University of Oxford, where he earned a BA (Hons) in Mathematics and Computation from 1998 to 2001. His educational background provides a strong foundation for his expertise in building customer success programs for SaaS companies. He specializes in creating measurable results through strategic customer engagement and team empowerment.
Background in Customer Success
Mike Grafham has a solid background in customer success, having worked in various capacities across different organizations. Before joining Karat, he was the Head of Customer Success for EMEA at Yammer, Inc. and held senior positions at Deloitte. His approach to customer success emphasizes open collaboration and the development of passionate teams, which has been instrumental in his leadership roles.