Grady Kerr
About Grady Kerr
Grady Kerr serves as the Education Program Manager at Keap, where he leads the Keap Academy team and manages training initiatives for over 4,000 customers. He has a diverse background in education and consulting, with previous roles at Keap and AT&T Mobility.
Work at Keap
Grady Kerr has been serving as the Education Program Manager at Keap since 2022. In this role, he leads the Keap Academy team, focusing on educating over 4,000 customers on the effective use of the company's software. His responsibilities include managing and facilitating the production of monthly on-demand training courses, which achieve over 1,000 enrollments each month. Additionally, he produces regular live training experiences that attract an average audience of approximately 400 attendees, maintaining a Net Promoter Score (NPS) of 75.
Previous Roles at Keap
Before his current position, Grady Kerr held several roles at Keap. He worked as a Senior Curriculum Developer from 2021 to 2022, where he contributed to the development of educational materials. Prior to that, he served as a Business Consultant from 2015 to 2021, focusing on client engagement and support. He also worked as a Sales Development Representative from 2014 to 2015, where he was involved in sales strategies and customer outreach.
Experience at AT&T Mobility
Grady Kerr worked at AT&T Mobility as a Retail Sales Consultant from 2005 to 2008. In this role, he was responsible for direct customer engagement, sales, and service delivery in a retail environment. This experience provided him with a solid foundation in customer service and sales techniques.
Education and Expertise
Grady Kerr has a diverse educational background. He studied Marriage and Family Therapy/Counseling with Professional Emphasis at Brigham Young University - Idaho from 2013 to 2020. He also attended Orange Coast College in 2007 and Golden West College from 2003 to 2004. His educational experiences contribute to his expertise in program management and customer education.