Kara Pierce
About Kara Pierce
Kara Pierce serves as the Director of Services & Enablement at Keap, where she has significantly contributed to customer success and experience since 2022. With a background in partner development and onboarding, she has held various roles at Keap and Infusionsoft, leveraging her education in sociology and counseling to enhance service delivery.
Current Role at Keap
Kara Pierce serves as the Director of Services & Enablement at Keap, a position she has held since 2022. In this role, she focuses on enhancing customer experience by aligning services with customer needs and business goals. She has developed a customer success strategy that defines success for small business owners and creates actionable plans to achieve it. Her leadership aims to ensure rapid value delivery, which contributes to reducing customer churn.
Previous Positions at Keap
Prior to her current role, Kara Pierce held several positions at Keap. She worked as the Director of Onboarding from 2020 to 2022, where she was responsible for overseeing the onboarding process. Before that, she served as the Senior Manager of Partner Development from 2019 to 2020. Her tenure at Keap has been marked by a focus on improving customer engagement and satisfaction.
Experience at Infusionsoft
Kara Pierce has extensive experience at Infusionsoft, where she held multiple roles. She served as the Senior Manager of Global Partner Enablement from 2014 to 2016 and as the Senior Manager of Partner Education from 2016 to 2019. Additionally, she was the Certified Consultants Program Manager from 2009 to 2014. Her work at Infusionsoft contributed to the development of partner training and education initiatives.
Educational Background
Kara Pierce studied at Iowa State University, where she achieved degrees in Sociology, Criminal Justice, and Political Science from 1994 to 1997. She later attended Ottawa University, earning a Master's in Professional Counseling from 2002 to 2007. Her educational background supports her roles in customer service and partner enablement.
Professional Experience in Therapy
Before her roles in the tech industry, Kara Pierce worked as a therapist at Maricopa County from 2002 to 2008. This six-year experience in therapy provided her with skills in communication and understanding client needs, which she has applied in her subsequent roles in customer success and partner development.