Kim Mc Donald
About Kim Mc Donald
Kim McDonald is a Customer Success Manager at Keap, where she has worked since 2020. She has extensive experience in customer success roles across various companies and a strong background in financial and technical SaaS industries.
Work at Keap
Kim McDonald has been serving as a Customer Success Manager at Keap since 2020. Located in Scottsdale, Arizona, Kim's role involves ensuring customer satisfaction and success with the company's software solutions. Over the past four years, Kim has focused on building strong relationships with clients, helping them maximize the value of Keap's offerings. This position allows Kim to leverage a background in customer success and account management to support a diverse clientele.
Previous Experience in Customer Success
Prior to joining Keap, Kim McDonald worked as a Customer Success Manager at Webgility, Inc. from 2018 to 2019. In this role, Kim contributed to enhancing customer experiences and addressing client needs. Before Webgility, Kim held the position of Implementation Manager - Enterprise Accounts at Office Depot from 2016 to 2018. This experience provided Kim with insights into managing large-scale implementations and fostering client relationships.
Educational Background
Kim McDonald completed high school at Bourgade Catholic High School, earning a High School Diploma. Additionally, Kim studied General Business at Glendale Community College. This educational foundation supports Kim's career in customer success and account management, providing essential knowledge in business principles.
Expertise in Financial and Technical SaaS Industries
Kim McDonald possesses a strong background in both the financial and technical Software as a Service (SaaS) industries. This expertise enables Kim to effectively communicate complex ideas to a variety of audiences, including C-level partners. Kim has demonstrated the ability to work with a diverse range of clients, from small businesses to large enterprises, ensuring tailored solutions that meet specific needs.
Track Record in Problem Solving and Growth Opportunities
Throughout Kim McDonald's career, there has been a proven track record of solving recurring issues and promoting best practices during and after the implementation phase. Kim is recognized for identifying potential growth opportunities and driving results through consultative sales and account development. This focus on proactive engagement has contributed to successful client outcomes and long-term relationships.