Sean Martin
About Sean Martin
Sean Martin is a Customer Success Manager - Lead at Keap, where he has worked since 2018. He has a diverse background in customer engagement and sales, with previous roles at various educational institutions and technology companies.
Work at Keap
Sean Martin serves as the Customer Success Manager - Lead at Keap, a position he has held since 2018. Based in Chandler, Arizona, he has dedicated six years to enhancing customer engagement and satisfaction. His role involves implementing strategies that promote customer success through effective software usage and subscription management.
Previous Employment Experience
Before joining Keap, Sean worked in various roles that contributed to his expertise in customer engagement and sales. He was an Admissions Counselor at Bryan University for eight months in 2017-2018. He also held the position of Account Manager at Laserfax for three months in 2018. Additionally, he spent four years at Cisco Systems as a Commercial Sales Associate from 2013 to 2017 and worked as a Cisco Partner Sales Specialist at Insight for nearly a year.
Education and Expertise
Sean Martin studied Management at the University of Phoenix, where he earned a Bachelor of Science in Management (BSM) from 2004 to 2011. His educational background supports his extensive experience in customer success and sales. He has developed skills in both reactive and proactive customer engagement strategies, focusing on optimizing software usage and managing subscription costs.
Diverse Sales Background
Sean has a diverse sales background that spans hardware, services, and Software as a Service (SaaS). This experience provides him with a broad understanding of various sales environments. His roles have included admissions positions at multiple educational institutions, where he developed skills in customer interaction and support.
Training and Development Experience
Sean possesses a strong background in training and development, particularly in sales and customer success contexts. His experience in various customer-facing roles has equipped him with the knowledge to train others effectively, ensuring that teams are well-prepared to engage with customers and drive success.