Austin Stocking
About Austin Stocking
Austin Stocking is an L2 Customer Support Engineer at Keepit, with previous roles at Quest Software, Quadrotech, and Keywords Studios.
Title: L2 Customer Support Engineer
Austin Stocking holds the position of L2 Customer Support Engineer at Keepit. In this role, he is responsible for addressing and resolving complex customer issues, ensuring optimal functionality and usability of the company's services. Austin draws on his extensive technical background to provide effective solutions and support, contributing to customer satisfaction and retention.
Company: Keepit
Since 2022, Austin Stocking has been working at Keepit as an L2 Customer Support Engineer. Keepit focuses on providing cloud-based data protection and backup solutions, and Austin is instrumental in ensuring that customers benefit from the company’s offerings through effective troubleshooting and problem resolution.
Past Experience at Quest Software
Austin Stocking worked at Quest Software as a Consulting Systems Specialist II from 2021 to 2022. During his one-year tenure, he specialized in system consultation, providing expert advice to enhance and support the company’s software solutions. Austin’s role involved collaborating with clients to optimize their use of Quest’s products.
Past Experience at Quadrotech
At Quadrotech, Austin Stocking served as a Support & Operations Engineer from 2019 to 2021 in Fargo, North Dakota. For two years, he managed support operations, addressing technical issues and maintaining system integrity. His efforts contributed to operational efficiency and client satisfaction within the company.
Past Experience at Keywords Studios
In 2018, Austin Stocking worked as a Technical Support Engineer at Keywords Studios for 4 months in the Fargo, North Dakota area. During this period, he was responsible for providing technical assistance and troubleshooting support, helping clients resolve technical challenges efficiently.