Vanessa Pansonato
About Vanessa Pansonato
Vanessa Pansonato is a Customer Service Representative at Kennametal do Brasil, where she has worked since 2006. She holds a degree in Business Administration from Universidade Metodista de Piracicaba and has extensive experience in sales operations and customer service.
Work at Kennametal
Vanessa Pansonato has been employed at Kennametal do Brasil since 2006, serving as a Customer Service Representative for 18 years in Indaiatuba. In this role, she specializes in critical analysis and follow-up of orders and quotations. She provides direct support for the KONECT WEB system, ensuring efficient operations within the customer service department.
Education and Expertise
Vanessa studied at Universidade Metodista de Piracicaba, where she earned a Bachelor’s degree in Business Administration (Bacharel em Administração de Empresas) from 1995 to 1999. Her educational background supports her extensive experience with the SAP/R3 integrated system, particularly in sales operations. This foundation has equipped her with strong negotiation skills in pricing, deadlines, and payment terms.
Background
Before joining Kennametal, Vanessa worked at General Motors do Brasil as an Administrative professional from 2000 to 2005 in Indaiatuba. This five-year experience contributed to her development of strong communication skills and adaptability to new roles and environments, which she continues to apply in her current position.
Achievements
Vanessa is recognized for her dynamic and responsible approach to her work, with a focus on meeting targets. Her ability to adapt to new roles and environments has been a significant asset throughout her career. She leverages her extensive experience and skills to enhance customer service operations at Kennametal.