Troy Plattner
About Troy Plattner
Troy Plattner is a Senior Technical Support Analyst at Kinaxis, where he has worked since 2021. He has a background in technical support and consulting, with previous roles at Quest Software, Sogeti, and Emerson Climate Technologies, and holds a Bachelor of Business Administration in Information Systems from The Ohio State University.
Current Role at Kinaxis
Troy Plattner currently holds the position of Senior Technical Support Analyst at Kinaxis. He has been in this role since 2021, contributing to the company's technical support operations for a duration of three years. His responsibilities likely include providing advanced technical assistance, troubleshooting issues, and ensuring customer satisfaction through effective support solutions.
Previous Experience at Kinaxis
Before his current role, Troy Plattner worked at Kinaxis as a Technical Support Analyst from 2019 to 2021. During this two-year tenure, he gained experience in addressing technical queries and supporting clients in utilizing Kinaxis software effectively. This role helped him develop skills essential for his current position.
Career Background
Troy Plattner has a diverse career background in technical support and consulting. He began his professional journey at Wayne Trail, a Lincoln Electric Company, where he worked as a Tool Crib Attendant from 2010 to 2014. He then transitioned to various roles, including a Mobile Applications Analyst at Emerson Climate Technologies in 2015, and multiple positions at Sogeti, including Associate Consultant and Consultant in 2016 and 2018, respectively.
Education and Qualifications
Troy Plattner studied at The Ohio State University Fisher College of Business, where he pursued a Bachelor of Business Administration (BBA) with a focus on Information Systems. His academic journey spanned from 2011 to 2016, providing him with a solid foundation in business and technology principles that support his career in technical support.
Experience at Quest Software
Troy Plattner worked at Quest Software as a Technical Support Engineer for one year, from 2018 to 2019, in Dublin, Ohio. In this role, he was responsible for providing technical support and solutions to customers, further enhancing his expertise in the technical support domain.