Yaser Nadeem
About Yaser Nadeem
Yaser Nadeem is a Technical Support Analyst with extensive experience in client support and technical roles across various companies in Canada. He has worked at Kinaxis since 2019 and previously held positions at TD, Harris Corporation, and Loadlink Technologies.
Work at Kinaxis
Yaser Nadeem has been employed at Kinaxis as a Technical Support Analyst since 2019. In this role, he is responsible for providing technical assistance and support to clients, ensuring their systems operate efficiently. He develops and presents proactive system health reports to clients, which helps maintain optimal performance. His contributions are essential in addressing customer inquiries and resolving technical issues.
Previous Experience in Technical Support
Prior to his role at Kinaxis, Yaser Nadeem worked at Loadlink Technologies as a Technical Support Specialist and Product Trainer from 2013 to 2017. In this position, he coordinated with various departments to resolve urgent customer service problems and handled escalated cases for top-tier clients. His experience at TD as a Client Support Officer from 2017 to 2018 further enhanced his skills in client support within the Ottawa area.
Background in Engineering Technology
Yaser Nadeem studied Electronics Engineering Technology at Centennial College, where he completed an Advanced Post Secondary Education program from 2011 to 2013. This educational background provided him with a solid foundation in engineering principles, which he applies in his technical support roles.
Experience at Harris Corporation
In 2017, Yaser Nadeem worked at Harris Corporation as an Engineering Technologist for a duration of six months in Quebec, Canada. This role contributed to his technical expertise and experience in the engineering field, further enhancing his qualifications for future positions in technical support.
On-Call Duties and After-Hours Support
Yaser Nadeem participates in an on-call duties rotation, which involves contributing to after-hours environment maintenance. This responsibility underscores his commitment to ensuring continuous support and system reliability for clients, even outside regular working hours.