Enrico Cafarelli
About Enrico Cafarelli
Enrico Cafarelli is a CRM Executive at Kindred Group plc, specializing in retention and churn prevention strategies. He has extensive experience in customer relationship management and service across various companies, including William Hill and bwin, and holds degrees in Interior Design and Economics.
Work at Kindred Group
Enrico Cafarelli has been employed as a CRM Executive at Kindred Group plc since 2021. His role focuses on retention and churn prevention strategies within the organization. He operates from Gibraltar, where he has contributed to enhancing customer relationship management processes for the past three years.
Previous Experience in CRM and Customer Service
Before joining Kindred Group, Cafarelli worked at Gamesys as a CRM Executive for one year from 2020 to 2021. His career in the gaming and betting industry includes a significant tenure at William Hill, where he held multiple roles, including Trading Assistant and Italian Content & Ops Executive, from 2012 to 2019. He also gained experience in customer service at bwin from 2009 to 2012.
Education and Expertise
Cafarelli studied Economics at Università degli Studi di Torino, earning a Bachelor’s Degree from 1998 to 2002. He further pursued studies in Interior Design at IAAD Turin from 2002 to 2004. His educational background complements his expertise in CRM, particularly in understanding customer behaviors and developing effective retention strategies.
Multilingual Communication Skills
Enrico Cafarelli is fluent in English, Italian, and Spanish. This multilingual capability enhances his ability to communicate effectively with a diverse range of clients and colleagues, facilitating better relationship-building and customer engagement in his roles.
Diverse Work History
Cafarelli's professional background includes various roles across different sectors. He worked as an After Sales Assistant at Apple in County Cork, Ireland, and as a Booking Agent at AVIS in the Barcelona Area, Spain. His experience spans over a decade in customer service, sales, and CRM, contributing to his comprehensive skill set.