Greg Crosby
About Greg Crosby
Greg Crosby serves as the Principal Product Support Engineer at KIOXIA America, Inc. since 2018, bringing extensive experience in managing customer SSD specifications and leading product design reviews.
Work at Kioxia
Greg Crosby has served as Principal Product Support Engineer at KIOXIA America, Inc. since 2018. In this role, he is based in Folsom, California, and has accumulated six years of experience. His responsibilities include managing customer SSD specifications and translating them into engineering development tasks. Crosby leads product design reviews with customers to ensure clarity and alignment on product features and specifications. He also trains the Customer Technical Support team, providing first-level failure analysis support to enhance customer service.
Previous Experience
Before joining Kioxia, Greg Crosby held significant roles at various companies. He worked as Director of Product Management at Western Digital from 2011 to 2018, where he managed product lines and customer requirements. He also served as Worldwide Senior Product Line Manager for G-Technology at HGST, a Western Digital brand, during the same period. Earlier in his career, Crosby was an Account Manager at West Corporation and held marketing and project coordination roles at Finley Design Services, Inc. and TD Ameritrade.
Education and Expertise
Greg Crosby studied at San Jose State University, focusing on Business, Management, Marketing, and Related Support Services, where he completed his General Education from 1996 to 1999. He later attended the University of Maryland Global Campus, earning a Bachelor of Science in Business Administration with a concentration in Marketing from 1999 to 2005. His educational background supports his extensive experience in product management and customer support in the technology sector.
Technical Skills and Tools
Crosby utilizes JIRA for managing customer requests, information, and bug tracking, which facilitates efficient communication and resolution of issues. His technical skills include overseeing the procurement of hardware for engineering and validation labs, ensuring the availability of resources for product testing and development. He also develops and executes joint qualification strategies to ensure product readiness during various phases of production.
Military Background
Greg Crosby served in the United States Air Force as an Information Systems Support specialist from 2005 to 2006 in the United Kingdom. This experience contributed to his technical expertise and ability to manage complex systems, further enhancing his capabilities in the technology and product support fields.