Joel Robertson
About Joel Robertson
Joel Robertson serves as the Senior Director of Customer Technical Services at KIOXIA America, Inc., where he has worked since 2020. With extensive experience in leading technical services teams and a strong background in IT infrastructure, he focuses on enhancing customer service operations and ensuring client satisfaction.
Work at Kioxia
Joel Robertson has been serving as the Senior Director of Customer Technical Services at KIOXIA America, Inc. since 2020. In this role, he focuses on leading customer technical services teams, ensuring alignment and satisfaction through effective status meetings and customer reviews. His responsibilities include developing and implementing strategies, policies, and procedures to enhance customer service operations. Prior to this position, he worked as the Director of Technical Services at Toshiba America Electronic Components, Inc. since 2014.
Education and Expertise
Joel Robertson holds a Bachelor of Science degree in Political Science from the University of Kansas, which he attended from 1992 to 1996. He also studied International Relations and Affairs at Wichita State University from 1989 to 1992. His educational background supports his extensive experience in leading customer technical services teams, with a focus on both hardware and software products. He possesses strong skills in resource leveling and budget management, contributing to financial efficiency in technical service operations.
Background
Joel Robertson has a diverse professional background, having worked in various roles within the technology sector. He began his career at Electronics Boutique as a Store Manager from 1995 to 2000. He then joined TYAN Computer Corporation, where he held multiple positions, including IT Project Manager, Senior Technical Support Manager, and Vendor Relations Manager from 2000 to 2011. Before joining Toshiba, he served as the Enterprise Technical Solutions Manager at OCZ Storage Solutions from 2011 to 2014.
Achievements
Throughout his career, Joel Robertson has demonstrated influential communication skills, essential for team consensus and customer relationship management. He has a proven track record in budget management, ensuring financial efficiency in technical service operations. His expertise in developing strategies and policies has significantly contributed to enhancing customer service operations in his current and previous roles.