Neil Roehm
About Neil Roehm
Neil Roehm is a Principal Product Support Engineer at KIOXIA America, Inc., where he has worked since 2016. He has extensive experience in the technology sector, having held various engineering and management roles at companies such as SanDisk, IBM, and OCZ Technology.
Work at Kioxia
Neil Roehm has served as Principal Product Support Engineer at KIOXIA America, Inc. since 2016. In this role, he is responsible for supporting SSD product sample delivery and qualification planning for a major tier 1 worldwide datacenter provider. His responsibilities include managing and presenting materials related to SSD sample delivery requirements, such as release notes, errata, and user specification manuals. His proactive approach enables him to complete tasks ahead of schedule while maintaining a focus on quality and customer satisfaction.
Previous Experience
Prior to his current position, Neil Roehm worked at SanDisk in various roles, including Staff Field Applications Engineer from 2011 to 2014 and Sr. Staff Technical Customer Manager from 2011 to 2016. He also held positions at IBM Corporation as Sr. Manager of Strategic Development from 2000 to 2002, and at Pillar Data Systems as Sr. Manager of System Test Engineering from 2002 to 2008. His earlier experience includes roles at OCZ Technology and Ocarina Networks, where he focused on field applications and quality assurance.
Education and Expertise
Neil Roehm possesses extensive expertise in product support and engineering, particularly in the SSD sector. He has developed an SSD testing and analysis platform from the ground up, enhancing diagnostic and testing capabilities for customer support teams. His experience also includes improving the internal issue tracker system (JIRA) to better manage customer-reported bugs and improvements. This combination of technical knowledge and practical application positions him as a key contributor in his field.
Achievements in Product Support
Throughout his career, Neil Roehm has been recognized for his proactive approach to product support. He is known for completing tasks ahead of schedule while ensuring high standards of quality and customer satisfaction. His contributions to the development of testing platforms and internal systems have significantly improved operational efficiency and customer service within the organizations he has worked for.