Alexandra Harle
About Alexandra Harle
Alexandra Harle is a Senior Manager of Customer Operations Analytics at Klaviyo, with over 12 years of experience in strategic insights and analytics in the Retail and SaaS sectors. She has held various roles at Wayfair and other companies, demonstrating expertise in data interpretation, forecasting, and team leadership.
Current Role at Klaviyo
Alexandra Harle serves as the Sr. Manager of CS Ops Analytics at Klaviyo, a position she has held since 2022. In this role, she focuses on leveraging data analytics to enhance customer service operations. Her responsibilities include interpreting complex data sets, developing forecasting models, and creating data visualizations to support strategic decision-making. Alexandra's work contributes to optimizing performance and improving customer experiences within the organization.
Previous Experience at Wayfair
Prior to her current role, Alexandra Harle held multiple positions at Wayfair. She worked as a Senior Analyst from 2016 to 2018, followed by a promotion to Manager of Business Trends from 2019 to 2021, and then as Senior Manager of Business Trends from 2021 to 2022. In these roles, she focused on performance and strategy insights, utilizing analytics to drive business improvements and inform strategic planning.
Background in Retail Operations
Alexandra has a solid background in retail operations, having worked at Spotlight Retail Group as a Retail Operations Analyst from 2014 to 2016 and at Jeanswest as a Retail Operations Business Analyst from 2013 to 2014. Her experience in these roles involved analyzing operational data and implementing strategies to enhance efficiency and performance within retail environments.
Educational Qualifications
Alexandra Harle holds a Master of Business Administration (M.B.A.) in International Trade and Business from Deakin University. She also earned a Master's degree in International Relations from the same institution. Additionally, she studied Clinical Science at Victoria University, where she obtained her Bachelor's degree. Her educational background supports her expertise in data interpretation and strategic analysis.
Expertise in Data Analytics
Alexandra is recognized for her expertise in data interpretation, forecasting, modeling, and data visualization. With over 12 years of experience in the Retail and SaaS sectors, she has a proven track record of delivering strategic insights and analytics. Her skills enable her to develop processes and analytics that drive value across various business functions.