Alexandra W.
About Alexandra W.
Alexandra W. is a Senior Customer Success Manager in the Mid Market sector at Klaviyo, with a background in customer success and support roles at Twilio and AgentSync. She holds a Bachelor of Science in Business Administration with a focus on Marketing from the University of Colorado Boulder.
Current Role at Klaviyo
Alexandra W. serves as a Senior Customer Success Manager for the Mid-Market segment at Klaviyo. She has been in this role since 2024 and operates in a hybrid work environment based in Denver, Colorado. In her position, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer success management.
Previous Experience at Twilio
Prior to her current role, Alexandra W. held multiple positions at Twilio. She worked as a Customer Success Manager from 2020 to 2022 for two years, followed by a promotion to Senior Customer Success Manager from 2022 to 2023 for eleven months. Additionally, she served as a Senior Customer Support Engineer for three months in 2020 and as a Product Support Engineer from 2019 to 2020 for one year. Her tenure at Twilio provided her with a solid foundation in customer support and success.
Experience at AgentSync
Alexandra W. joined AgentSync as a Customer Success Manager II in 2023, where she worked for ten months in a hybrid role based in Denver, Colorado. This position allowed her to further develop her skills in customer success and management.
Educational Background
Alexandra W. earned a Bachelor of Science in Business Administration with a focus on Marketing from the University of Colorado Boulder. She attended the Leeds School of Business from 2013 to 2017. Prior to her university education, she completed her high school education at Valencia High School from 2009 to 2013.
Early Career at SendGrid
Before her roles at Twilio and AgentSync, Alexandra W. worked at SendGrid as an Associate Support Engineer from 2017 to 2019 for two years. This early experience in technical support contributed to her understanding of customer needs and technical solutions.